Privacy Policy
This policy clearly explains how we collect, store, protect, and use the personal information you provide at mm398.
mm398 is a platform that places great value on players' personal information. This privacy policy is a document that clearly explains what data we collect when you use mm398's services — the website, mobile app, and related services — and how we handle that data.
By reading this policy and continuing to use mm398's services, you are considered to have accepted the terms set out in this privacy policy. If you have any questions, you can contact us at [email protected].
Section 1 — Types of personal information collected
Personal information may be collected when you register an account, make deposits and withdrawals, play games, and contact support at mm398. The types of information collected are as follows —
1.1 Information you provide directly
- Full name, date of birth, and address
- Email address
- Payment details (KBZPay, Wave Money, AYA Pay, CB Pay numbers)
- Username and password set for account login
- Inquiries and comments submitted when contacting the customer service department
1.2 Automatically Collected Data
- IP address and network connection information
- Browser type, device model and operating system
- Pages visited on the website, time spent and visit frequency
- Browsing pattern data collected via cookies and similar technologies
1.3 Financial Data
- Deposit and withdrawal records
- Bonus and promotion request records
- Fraud check and financial security information
Section 2 — Data Collection Methods
mm398 collects data through the following methods —
2.1 Direct Collection
This includes information you provide directly when opening an account, completing a KYC (player identity verification) form, filling in a deposit or withdrawal form, and contacting customer service.
2.2 Automatic Collection
When you visit the website, our systems use cookies, web beacons and similar technologies to collect non-personal browsing data. This collection is intended to improve the website's functionality.
2.3 Collection from Third Parties
We may receive certain data related to financial verification and payment confirmation from payment platforms (KBZPay, Wave Money, AYA Pay, CB Pay). This data is collected solely for financial security and fraud prevention purposes.
Section 3 — Data Use Purposes
mm398 uses the personal information collected to fulfil the following purposes —
- Account Management — To set up, verify and update player accounts
- Payment Processing — To securely handle deposit and withdrawal transactions
- Security Protection — To guard against unauthorized access and detect fraudulent activity
- Service Improvement — To make website improvements that enhance the player experience
- Customer Support — To resolve player issues through 24/7 Live Chat and email support
- Legal Obligations — To meet financial compliance and AML (Anti-Money Laundering) requirements
- Promotional Offers — To provide players with suitable bonuses and offers (unless you opt out)
We do not use your data outside of these purposes.
Section 4 — Data Sharing and Distribution
mm398 does not sell, rent or share your personal information with third-party organisations for purposes outside our operations. However, limited data sharing may occur in the following cases —
4.1 Payment Service Providers
Only the data necessary to carry out financial verification and payment processing is shared with KBZPay, Wave Money, AYA Pay and CB Pay. These providers are required to comply with the privacy protection policies we have set.
4.2 Technical Service Providers
Data is shared with third-party companies handling server operations, data storage and cybersecurity only under strict confidentiality agreements.
4.3 Legal Requirements
Data may be disclosed when required to comply with legal provisions, court orders or requests from government regulatory authorities.
4.4 Cases Where Data Is Not Shared
Personal information is never shared with advertising companies, data brokers or unrelated third parties.
Section 5 — Data Security Measures
mm398 has put in place comprehensive technical measures to protect players' personal information —
- SSL Encryption — All data transmitted between the website and the server is protected with TLS 1.3 security
- Access Control — Personal information can only be handled by authorised staff, and monitoring systems are in place to prevent misuse
- Financial Fraud Prevention — Automated tools are in place to monitor login activity patterns
- Data Separation — Personal information is stored separately from gameplay data
- Audit Trail — Data access and handling activities are logged and reviewed regularly
However thorough our technical security measures are, we acknowledge that no technology can offer 100% guaranteed protection in the field of cybersecurity. Players must also handle their own account login credentials with care.
Section 6 — Cookies and Tracking Technologies
6.1 What Are Cookies
A cookie is a small text file stored on your browser or device. These technologies make the website easier and smoother to use for players, and help the website run better.
6.2 Types of Cookies Used on mm398
- Essential Cookies — Required for the website to function properly; without these cookies, the website cannot be used normally
- Functional Cookies — Remember your language preference, login session, and display settings
- Analytics Cookies — Collect browsing patterns to help improve the website
6.3 Cookie Controls
You can delete or block cookies in your browser settings. Note, however, that if essential cookies are blocked, some features of the website may not work correctly.
Section 7 — Data Retention Period
mm398 retains a player's personal information only for as long as necessary to fulfil the purpose for which it was collected —
- Account Data — Retained for at least 5 years after the account closure date (to meet financial record-keeping requirements)
- Financial Records — Retained as required under Anti-Money Laundering (AML) laws
- Website Browsing Data — Deleted within 2 years of collection
- Customer Support Communications — Deleted within 1 year of the case being resolved
If a legal requirement or dispute arises, the retention period may be extended. Data that no longer needs to be retained will be securely deleted.
Section 8 — Players' Rights
Every player at mm398 has the following rights regarding their personal information —
8.1 Right of Access
You may request to view the personal information we hold about you at mm398.
8.2 Right to Rectification
If your personal information is incorrect, you can contact our support team to have it corrected.
8.3 Right to Erasure
You may request that your personal information be deleted, unless there is a legal requirement to retain it. Some data cannot be deleted due to financial record obligations and AML requirements — if that is the case, we will explain why.
8.4 Right to Object
You may object to the use of your data for promotional purposes. Doing so does not affect your continued access to our services.
8.5 Right to Data Portability
We endeavour to make your personal information available for export in a digital format upon request.
To exercise any of these rights, please contact us at [email protected]. We will respond as promptly as we can.
Section 9 — Third-Party Links
The mm398 website does not generally include links to third-party websites. Where third-party game providers and payment platforms are involved, please note that those services are governed by their own privacy policies.
mm398 cannot be held responsible for how those third-party providers handle personal data, but we do put data protection agreements in place when working with them.
Section 10 — Policy Changes
mm398 may review and update this Privacy Policy from time to time. If any changes are made to the policy —
- The "Last Updated" date at the top of this page will be updated to reflect any changes.
- If there are changes that significantly affect players' rights, you will be notified via 24/7 Live Chat.
- Continuing to use the website after a policy change will be considered acceptance of the updated policy.
If you have any questions about policy changes, you can contact us at [email protected].
Section 11 — Contact Us
For questions about this Privacy Policy, data access requests, or data deletion requests, you can reach mm398 through our contact channels —
- 24/7 Live Chat — Live Chat on the website with instant replies in Myanmar language.
- Email — [email protected]
We will do our best to respond as quickly as possible. When contacting us about data protection matters, describing the nature of your request clearly will help us give you a more detailed response.